If you have any concerns about Patient Care and Safety in our facility, please contact MACON COMMUNITY HOSPITAL’S MANAGEMENT at: 615-666-2147
If you think the concerns were not resolved by our management staff, you may report concerns to the Tennessee Department of Health or our accrediting agency, DNV. If your concerns are a lab department issue you may report to the Tennessee Department of Health or the laboratory accrediting agency, The Joint Commission.
Mail to:
TN Department of Health Office of Investigations
665 Mainstream Drive, Second Floor
Nashville, TN 37243
Via telephone at 615-741-8485 or Toll Free 1-800-852-2187 or via email at oiv.complaints@tn.gov
DNV: 1-866-496-9647 (toll-free)
Or submit complaint online at
www.dnvglhealthcare.com/patient-complaint-report
Submit a lab related complaint at
Mail to-The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrance, Illinois 60181
Online submission (preferred)
www.jointcommission.org
By policy, The Joint Commission cannot accept copies of medical records, photos or billing invoices and other related information. These documents will be shredded upon receipt. You may also download the form from the website for reporting a patient safety concern by mail.